Case overview
Jinmi AI Ecosystem brings together customer data, conversations, AI automation, and enterprise operations into one unified system.
Instead of managing fragmented tools for CRM, chat, call center, and commerce, Jinmi allows organizations to operate all customer-facing workflows on a single AI-driven foundation — improving visibility, consistency, and scalability across teams.
Involvement
- Product strategy & system architecture
- Backend and data platform development
- AI integration for customer intelligence
- UX design for sales and operations teams
- Continuous product iteration and optimization
The Brief
Modern businesses face increasing operational complexity:
Customer data is fragmented across systems
Conversations happen on too many channels
Sales and support workflows remain manual
AI is difficult to deploy into real operations
The challenge was to build an integrated AI ecosystem that could unify these layers into a single, scalable system.
Our Approach
Unified Customer Data
All customer, conversation, and transaction data are connected into a single system.
Omnichannel by Design
Every channel — chat, voice, social, commerce — operates from the same context.
AI at the Core
AI agents and automation are embedded across workflows, not added as afterthoughts.
Built for Scale
Enterprise-ready architecture designed for high volume and long-term growth.
ECOSYSTEM COMPONENTS
Jinmi CRM
Centralized customer data and lifecycle management platform.
Jinmi Omnichannel
Unified messaging and conversation management across all channels.
Jinmi Commerce
Enterprise commerce and operational workflows in one platform.
Jinmi AI Agents
Autonomous AI agents for sales, support, and operational automation.
Jinmi Call Center
AI-powered voice and contact center integrated with customer data.
The Results
The implementation of Jinmi CRM delivered measurable operational improvements.
✔ Centralized customer data
All customer information is now unified across touchpoints.
✔ Faster sales follow-ups
Sales teams respond more quickly and consistently.
✔ Improved lifecycle visibility
Teams gain a clear view of customer stages and engagement history.
✔ Automation-ready foundation
The CRM now supports AI agents and automated workflows.
+32%
Sales and support productivity
-41%
Manual operational workload
+35%
Consistency in customer engagement
Jinmi CRM helped us centralize customer data and streamline sales workflows.
The system gave our team clarity, speed, and a strong foundation for automation.
